Privacy Policy

Contact and Business Details

Business name: Cake Anna Artisan Bakery

Address: 8 Baltic Place, Pill, Bristol, England, BS20 0EJ, United Kingdom

Email: info@cakeanna.cfd

Last updated: October 4, 2025

Information We Collect

We collect information necessary to provide bakery services, process orders, communicate with you, and improve our platform. Types of information we collect include:

• Contact information: name, email address, phone number, and delivery address when you place an order.
• Account data: username, password hash, order history and preferences if you create an account.
• Payment information: payment card or other billing details processed by our payment processors (we do not store full card data on our systems).
• Technical data: IP addresses, browser type, device information, and cookies for site functionality and analytics.
• Communications: messages, feedback, and marketing preferences you provide when contacting us.

How We Use Personal Information

We use personal information for lawful purposes, including but not limited to:

• Processing and fulfilling orders, deliveries, and returns.
• Communicating with you about orders, promotions, and updates you have opted into.
• Managing accounts, customer service, fraud prevention, and security.
• Improving our services, analysing usage, and personalising content.
• Complying with legal obligations and resolving disputes.

Cookies and Tracking

We use cookies and similar technologies to enable core site functionality, remember your preferences, and collect analytics. Cookies are classified as:

• Essential cookies: required for site functionality (e.g., shopping cart, login sessions).
• Performance and analytics cookies: help us understand usage and improve the platform.
• Marketing cookies: used to personalise content and advertising when you opt in.

You can control or delete cookies through your browser settings. Blocking some cookies may affect site functionality.

Data Sharing and Disclosure

We do not sell personal data. We may share data in limited circumstances, including:

• With service providers who perform services on our behalf (payment processors, delivery partners, hosting and analytics providers).
• To comply with legal obligations, respond to lawful requests, or protect rights and safety.
• In connection with a business transaction such as a merger or sale of assets; we will require any acquirer to honour this policy.

International Transfers

Personal data may be processed in countries outside your country of residence where our service providers operate. When we transfer data internationally, we implement safeguards to protect it in accordance with applicable law.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including access, correction, deletion, portability, restriction of processing, and objection. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@cakeanna.cfd. We will respond in accordance with applicable law. We may ask for information to verify your identity before fulfilling requests.

Data Retention and Security

We retain personal data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. We implement reasonable physical, technical, and organisational measures to protect personal information, but no system is completely secure. If a data breach occurs, we will take steps required by law and notify affected individuals as appropriate.

Children

Our services are not directed to children under 13 (or a higher age if required by local law). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us to request deletion.

Third-Party Links

Our site may contain links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any site you visit.

Changes to This Policy

We may update this policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated policy on our platform and note the revision date.

Contact Us

If you have questions or requests regarding this Privacy Policy, please contact: